Voice picking will ensure you maximise productivity and accuracy in your warehouse.

Voice technology allows wholesale distributors to maximise the benefits of real-time, hands-free and eyes-free interaction with the warehouse system. Voice picking solutions generates major performance benefits, especially in terms of accuracy and productivity. Voice systems typically pay for themselves within a year of installation, often within six months.

Voice Technology is most frequently used in the warehouse for Order Picking and it is here that some of the most significant benefits can be realised. Pickers wear a portable computer with a headset and microphone.  The computer links directly to the main Warehouse Management System (WMS) which gives pickers real-time picking commands while they confirm their actions directly back to the system as they undertake their work.

Voice Picking offers the equivalent accuracy of an RF device with a barcode scanner, and can be higher if volume counts are involved. It also leads to higher productivity compared with scanning technology because instructions and responses do not involve the operative’s eyes or hands.

Where are voice solutions best deployed? Simply put, wherever its users benefit from working hands-free. A good example is high volume, small item picking (for example in an Internet sales fulfilment operation) where a voice-driven, hands-free system can deliver a significant increase in performance with optimum accuracy, reducing costly processing time.

Voice Warehouse Management Systems works across all warehouse operations, including Goods Receiving, Stocktaking, Put-Away, Picking, Pick-Face Replenishment and Labour Management. It is also suitable for standard and bonded warehouse operations.

The benefit of a Voice Directed WMS is that everything occurs in real-time, including the Picking. This means Warehouse Managers can see exactly when instructions were listened to by operatives and when they were responded to. They also have an overview of the performance of the whole warehouse operation. This makes it easier to manage operations as incidents occur and to identify individual performance issues or training requirements.

Training a voice picking profile for the limited number of responses required takes around 30 minutes, and there is no need for screen navigation or software training for operatives.


  • Improve pick rates by 15% or more
  • Slash error rates by as much as 90%
  • Improve picking accuracy to between 99.97 and 99.99%
  • Deliver a payback of 6 to 12 months, or even less

Voice Directed Features: 

  • Multiple forms of picking including route pick; single order pick; batch picking; warehouse zone picking; multi-order batch picking; auto-triggered pallet pick
  • Pick Face Out-of Stock-Monitor
  • In-warehouse accidental Stock Damage
  • Batch number and use-by date traceability on selected products
  • Product Putaway 
  • Pallet Movements 

Voice technology in conjunction with a  modern cloud based WMS system can offer the functionality to a small business that needs a solution without big upfront costs and long timescales. With effective handling procedures and advanced multi-location control, you’ll know how much stock you have and where to find it. You’ll be able to optimise storage space, increase pick efficiency and achieve near total despatch accuracy. A product that’s intuitive and easy to learn will need minimal time to commission, but once up and running it will deliver benefits which transform the efficiency of your business.

While your WMS might entail a small start-up cost, it will save you money as your business grows more efficient and productive. If you get a WMS that includes a mobile app, you won’t even need to worry about your system getting outdated, because the app will provide automatic updates.

The one thing you will want to keep in mind when shopping for a warehouse management system for your small business, though, is finding one that will grow with your business. After all, if your business becomes more efficient and productive, you’ll likely need to expand in the future.

In Summary

Whilst bar code scanning is well suited to many warehouse applications, for some tasks a voice picking system can provide significant benefits. Voice picking enables your warehouse team to communicate with their WMS directly, by listening and speaking via a headset connected to a terminal worn on their belt, and revolutionises the way they work. Voice picking delivers significant benefits for the workers, and performance improvements for the company.

Voice picking using a WMS frees the operative’s hands allowing him or her to work faster without working harder. Moreover, use of voice technology means that the operative’s eyes are focused on completion of the task in hand and not moving from terminal to warehouse locations, helping to improve accuracy.

When considering voice solutions for picking, it’s important to recognise that not all voice systems are equal. In order to achieve the full benefit offered by a Voice solution, it requires proven, high-performance voice recognition technology combined with process optimisation based on a thorough understanding of your business processes and goals. Voice Warehouse Management Systems are the way forward in 2021.

About us:

Speak to one of our team to understand how Clarus’ WMS system can cost effectively support best practice warehouse management processes, better customer service and highly efficient working for a range of warehouse operations with pay per month options and no IT infrastructure needed.

Our platform can scale from a one user, small depot system to a 100’s of user distribution centre operation. The ClarusWMS platform will cost effectively scale with your business based on demand.

ClarusWMS is a UK based supplier of warehouse management solutions with a wealth of industry experience in third party logistics, wholesale / retail distribution, online fulfillment and manufacturing warehousing.