Customer Update

Support Upgrades

We’re always striving to provide you with top-notch customer support. We’re thrilled to share some exciting upgrades that will make getting the help you need quicker and easier than ever before. Let’s take a look at what’s coming on 5th August 2024.

A quick overview

Your Own Ticket Management Portal

Watch and Learn with Video Articles

Even More Ways to Reach Us

Your Own Ticket Management Portal

We’re making it simpler for you to keep track of your support requests. Soon, you’ll have access to a personalised portal where you can view all the tickets raised by your business. Stay up-to-date with all your support interactions effortlessly!

Watch and Learn with Video Articles

Reading isn’t everyone’s cup of tea, so we’ve added walkthrough videos to all our key articles. Now you can watch a quick video and get on with your task in no time. It’s a more engaging and efficient way to find the help you need.

More Ways to Reach Us

We’ve bolstered our support team with new tools to ensure you have even more ways to get assistance. You can now reach our friendly team via a brand new direct dial phone line and video call support. Whether you prefer a chat over the phone or a face-to-face video call, we’re here for you.

In-App Tours

Coming soon, our support team will be rolling out in-app tours for all new users. These tours will guide you through the essentials of Clarus WMS, making it easier than ever to get started. Look out for these handy tours in the weeks following our launch.

A quick personal message....

We’ve heard your feedback and have been working tirelessly to boost our customer support. We’re investing and innovating to make sure you have the best experience with Clarus. These new features are just the beginning of our ongoing efforts to keep improving. I want to personally thank you for being a part of the Clarus community. We’re excited about what 2024 has in store and can’t wait to continue this journey with you!
Clarus WMS, CEO, Tim
Tim Payne
Chief Executive Officer

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