Customer Stories

How Mitchell Storage & Distribution Cut Warehouse Admin by 60%

Quick summary...

MSD delivers real-time visibility and bespoke services that wow customers and win new business.

Enabled MSD to scale operations with confidence and zero growing pains.

Supported new revenue streams like fulfilment and cross-docking... fast.

From Stretched Resources to Scalability Crisis

“We were putting too many resources into administration… it wasn’t sustainable.”– Dean Stevens, Senior Operations Manager

With a major move to a new facility and surging customer demand, MSD’s bespoke in-house WMS hit a wall. Each growth step stretched staff and system capacity. Manual stock updates, lack of real-time visibility, and inefficiencies in billing and order tracking limited their ability to innovate and compete. The risk? Operational bottlenecks and missed revenue opportunities.

Flexibility, Transparency, and Real-Time Power

Clarus brought more than a system… it delivered a philosophy that matched MSD’s ethos: listen, adapt, and deliver. The cloud-based platform introduced:

Real-time visibility: Live updates for stock, orders, and billing (no more guesswork or delays).
Bespoke workflows: Tailored handling, packing, and fulfilment processes for diverse client needs.
Inventory intelligence: Error-proof scanning and 3D warehouse mapping supercharged accuracy and capacity planning.
Seamless integration: Plugged perfectly into MSD’s processes, ready to evolve as their needs do.

Onboarded Fast, Operational Even Faster

“We were worried at first, but it was impressive how smooth it was.” – Conor Stoneman, Business Development Manager

Clarus’ onboarding was lightning-fast and deeply collaborative. The Clarus team worked side-by-side with MSD to:

Label and map the entire new facility.
Set up custom roles, user guides, and training for super-users.
Customise dashboards and workflows that aligned perfectly with Palletforce integrations and customer requirements.

Turbocharged Performance, Happy Staff, Wowed Clients

The results speak volumes:

Admin workload slashed: Email volume down 60%, time spent chasing stock info nearly eliminated.
Customer satisfaction surged: Real-time visibility, traceable orders, and bespoke billing boosted trust and retention.
Operational efficiency unlocked: MSD introduced cross-docking, advanced fulfilment, and accurate stocktakes… all streamlined through Clarus.
Employee empowerment: Staff embraced the system. One new starter mastered receipts in under a week using the Clarus-powered training guide.
Revenue growth: Transparent pricing and enhanced service levels led to better quoting, improved margins, and new revenue streams.

Conclusion

MSD’s journey with Clarus showcases what happens when powerful technology meets a forward-thinking team. It’s not just about managing a warehouse… it’s about unlocking growth, delighting customers, and building a business ready for the future. Looking to scale your logistics operations, streamline fulfilment, or enhance your customer experience? Let’s explore how Clarus WMS can be your growth engine. Contact us today to schedule a personalised demo or discovery session.