Customer Stories
The previous WMS at St John’s was over 20 years old. Hosted on-site, it was prone to crashes and bugs, and offered minimal support. System upgrades were expensive and disruptive, often requiring full-day downtime. Reporting capabilities were limited and unreliable.
Invoicing, one of the most critical business functions, was particularly painful:
Invoicing took half a day to run reports.
Data was inaccurate, causing confusion and rework.
Two full-time employees were required to manually clean and correct the exported data.
Customer queries were difficult to resolve, as it often took days to identify discrepancies.
St John’s needed a modern WMS that could support automation, real-time data visibility, and scalable growth.
After two years of evaluating WMS options, St John’s selected Clarus for its powerful functionality, ease of use, and unmatched customer support.
Key features that stood out:
Automated invoicing based on pallet-level tracking.
Live reporting and audit trails, enabling rapid customer query resolution.
All updates included, with no extra cost or downtime.
Cloud-native infrastructure, providing access from anywhere—perfect for remote work and customer access.
Shopify and WooCommerce integrations, streamlining e-commerce fulfillment.
Clarus also offered a full one-month demo—something no other provider was willing to match. Giving St John’s the confidence that it would deliver in the real world.
Since adopting Clarus, St John’s has experienced measurable improvements across the board:
90% reduction in invoicing time, cutting what once took hours into a streamlined, largely automated process.
Weekly invoicing, made possible without increasing headcount.
Instant traceability, enabling teams to quickly resolve billing or order issues.
Significantly improved order accuracy, approaching 99.9% through automated pick validation.
Enhanced client satisfaction, with better transparency, faster turnaround, and fewer errors.
Clarus also introduced live transaction reporting, allowing the team to track employee performance and identify training needs proactively.
“The Clarus team feels like an extension of our business. We even sent them brownies! The support team knows us by name. We get real answers not ticket numbers.”
– Jenny Green, Operations Manager
St John’s praised Clarus’ responsive, human-centric support. Live chat resolves issues in under two minutes. Clients can message Clarus directly, eliminating bottlenecks and keeping operations moving smoothly.
Clarus WMS didn’t just solve St John’s invoicing issues, it elevated the entire business. With cloud-based functionality, robust integrations, and outstanding support, Clarus has become a strategic asset.
So much so, every potential customer visiting St John’s now receives a live Clarus demo as part of their onboarding tour.
Still struggling with manual processes or outdated systems? Clarus WMS offers real-time automation, intelligent reporting, and unbeatable support… all in one platform.
Contact us today to book a live demo and discover how Clarus can transform your operations.
Clarus Software Limited
Huckletree Ancoats, The Express Building,
9 Great Ancoats Street, M4 5AD.
Company Number 08830957, VAT Registered GB258034604.
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