Navigating Backorders: Understanding & Importance

Tackling backorders like a boss is no small feat for businesses of all stripes. Backorders happen when customers want something that’s out of stock for now but are cool with waiting for it to be restocked. Getting the hang of handling backorders is a big deal—it keeps customers happy, makes sure they stick around, and boosts sales. This article gets down to the nitty-gritty of backorders, spells out their importance, and dishes out some killer strategies for acing their management.

Warehouse worker creating backorders

Getting the Lowdown on Backorders

Imagine this: You want something, but it’s not in stock. So, you say, “Hey, hold on to one for me, I’ll wait!” That’s a backorder. Businesses then commit to hooking you up when the goods are back in action. This can be for taking a break or things that haven’t yet hit the market.

Why Backorders Happen

Backorders are like a buffet of reasons. Here’s a taste:

  1. Crazy Demand: Sometimes, the demand goes bonkers, and the supply can’t keep up. Think of the mad rush for masks at the start of COVID-19.
  2. Hiccups in Production: Making things can get bumpy, leading to delays. Car makers, for instance, deal with this when their supply chain hits a snag.
  3. Supply Chain Shake-ups: Trouble with moving stuff around or insufficient raw materials can mess up the supply chain, sparking backorders. The shortage of chips lately caused this in tech gadgets.
  4. Out of the Blue Events: Natural disasters, sudden market shifts, or politics can wrench things. Remember the Japan earthquake causing chaos in 2011? Yep, backorders galore.

Why Bossing Backorders Matters

Keeping backorders in check is a big deal for these reasons:

  1. Happy Customers: People love it when businesses keep their promises—even if things are out of stock. Backorders = happy campers. Keeping customers loyal and content? Check.
  2. Boosting Sales: Backorders can light a fire under sales. When customers want something so much, they’re okay with waiting; that’s a golden opportunity. Amp it up with discounts or fast shipping, and ka-ching! Sales are up by 15% on average.
  3. Inventory Wizardry: Backorders make managing stock super smooth. Watching those orders helps predict demand, meaning fewer excess items collecting dust. So, fewer costs and less waste—win-win.

Rocking Backorder Management

Nailing backorders takes some smarts. Here’s how:

  1. Talk It Out: Keep the conversation open with customers about their backorders. Give the real scoop on when things will be back and any hiccups. Honesty is your BFF.
  2. Play Favorites: Prioritize backorders based on order date or their worth. This keeps old-timers happy and the high rollers in the loop.
  3. Plan B: If a wait is long, offer customers similar options. It’s like saying, “Hey, while you wait for that, how about this?”. Great for keeping folks around.
  4. Stock Smarts: Don’t promise more than you got. Keep tabs on stock and regularly update it like your social media status.
  5. Be Ready for Anything: Have a backup plan for when things go haywire. Suppliers drop the ball, or stuff doesn’t go as planned? No problem. You’ve got a game plan.

Backorder Timeframes

How long you wait for backorders is like a mystery box. It could be a quickie, or it might stretch out for months. Depends on what’s what. Products, demand, restock speed, and any hiccups decide. During the chip crunch, wait times jumped around 12 weeks.

What’s Up with Backorder Status

Backorder status is like ordering at a drive-thru. You want that burger, but they’re out. No worries—you’ve staked your claim. Once it’s back in the kitchen, it’s yours. Same goes for backorders.

Backorder Assurance? Not Always

Backorders don’t always come true. Stuff happens that’s out of anyone’s hands. Manufacturers mess up, supply chains hiccup, or a surprise rush messes things up. If you’re waiting on something, don’t be shocked if it takes a little longer than planned. It’s worth checking in with the seller for the 411 on their backorder policy.

In a Nutshell

Taming backorders might feel as daring as tightrope walking. But if you’re fueled by the thrill of customer happiness, sales boosts, and wielding inventory magic, this is your gig. As you embrace the strategies shared here, you’ll swiftly become a backorder virtuoso, leaving customers grinning and eager for more.

And here’s the cherry on top: Enter Clarus WMS. This powerhouse solution takes your backorder game to a whole new level. With Clarus WMS in your corner, you’re armed with smart tools to flawlessly manage backorders, sync your inventory, and keep customers happy. So, when you’re all about crafting smiles, spiking sales, and ruling the stock realm, Clarus WMS is your ultimate ally. Get ready to rock those backorders like the superstar you are!

Frequently Asked Questions

Ready to see Clarus for yourself?